Deutsch Questions and
Orders & shipping
Within Austria, our packages are usually delivered 1-2 days after receipt of payment by DPD. More information can be found under Delivery.
Which countries do we ship to?
We currently deliver to all of Austria via our online shop. For orders to be shipped to another country, please contact us personally - either by phone (+43 4213 30 80), by e-mail (office@beta-automatisierung.com) or via the contact form.
If your order is more than 180,00 € the shipping within Austria is free, otherwise we have to calculate 8,80€ for the shipping.
Goods can be returned in their original packaging within 10 working days and at your own expense. If you have any questions or uncertainties about returns, please feel free to contact us at any time so that we can find a solution as quickly as possible and you can get what you really need.
What must be fulfilled in order for me to be able to return a product?
In order to return goods and products, 2 main criteria must be met:
1. The goods/products must still be in their original packaging or unused.
2. The return must take place within 10 working days from receipt of the goods/products.
Where can I find answers to technical questions?
For technical support or questions about specific products, please contact the "Technical Advice" via contact form or contact us by phone (+43 4213 30 80) or by e-mail (office@beta-automatisierung.com).
Service
Who can I contact if I have technical questions?
For technical support or questions about specific products, please contact the "Technical Advice" via contact form or contact us by phone (+43 4213 30 80) or by e-mail (office@beta-automatisierung.com).
Why can you rely on the BETA quality?
All our manufactured products are carefully tested by our technicians to the best of our knowledge and belief. Thanks to a wide variety of testing systems and procedures, reliable beta quality and the associated effectiveness can therefore be guaranteed.
What should I do if I need help on site?
For direct on-site support, please contact the "Personal On-Site Consultation" via the contact form or contact us by phone (+43 4213 30 80) or by e-mail (office@beta-automatisierung.com).
How do I indicate on my order that it is very urgently needed?
When you place your order, in the check-out area, when selecting the shipping method, you will find a box provided for this purpose, in which you can leave us comments about the order.
Online shop
What can I do if I find an error?
Program errors can often be annoying - if you find such an error, please let us know via the contact form below, so that such errors do not find a place in the beta shop in the future.
CONTACT
If your question was not included in the above, you are welcome to ask us using the contact form. We will take care of it as soon as possible and send you the answers by email.